Shipping and Return Policy
COMMITMENT TO SERVICE
We take pride in learning about you and offering services that will accommodate your needs. If you desire a custom look or would like to change something about a design offered in our catalog or online, please call us with your request! Need help ordering? We’re happy to answer your questions and help you through the ordering process! CONTACT US to get in touch.
MADE FOR YOU
Every order at The Line Up is custom made based on your style and fabric selections. The Line Up does not carry any items in-stock, all garments are made when orders are placed. For this reason, please know that once your order is placed it cannot be changed or refunded. Since each piece is custom made, additional production time is required, in addition to your shipment method of choice. Be sure to check our lead times to allow for enough time to place your order.
Order carefully. If you have questions or need assistance with making decisions prior to ordering, please call us. We are always happy to make recommendations and offer advice before you make your final purchase. Our goal is to be sure you are always satisfied with your garments!
See below for delivery timeframes for orders online and in catalogs. If you are customizing or changing a design, the timeframe will be longer. Notify us if you have a deadline (for standard or special orders) and we’ll do our best to accommodate you. Our customer service staff is eager to address your needs and expedite your order whenever possible.
Orders of 1 to 4 Garments generally ship in 2-8 weeks.
From January to mid-August - the date you place your order, please allow 5-12 business days for us to process and create your garment(s), plus an additional 1–7 business days for your selected shipping method.
From mid-August to mid-December - during our busy season, allow 4-8 weeks until your order is shipped, plus an additional 1–7 business day for your selected shipping method. Please plan ahead if you need garments delivered during this time frame. We will do whatever possible to meet your delivery date and hold a place for you in our schedule if you contact us early.
Orders of 5 to 50 Garments generally ship in 6-8 weeks.
From January to August - allow 4–8 weeks from the date you place your order until it is shipped, plus an additional 1–7 business days for your selected shipping method.
From September to mid-December - during our busy season, allow 6–10 weeks until your order is shipped, plus an additional 1–7 business day for your selected shipping method. Please plan ahead if you need garments delivered during this time frame. We will do whatever possible to meet your delivery date and hold a place for you in our schedule if you contact us early.
Orders of 50+ Garments delivery timeframe varies.
For large quantity orders over 50, timeframes may vary. For more information, contact us at 1-888-454-6387 or email@example.com.
The Line Up is proud of its reputation for on-time delivery. Notify us if you have a deadline and we’ll do our best to accommodate you. Our customer service staff is eager to address your needs and expedite your order whenever possible. Contact us at 1-888-454-6387 or firstname.lastname@example.org.
If you need an order in less than the delivery timeframes identified above, we’ll do our best to accommodate you whenever possible. In order to determine if this is a feasible option for you, please call us at 1-888-454-6387.
Please note the following:
- This option is generally only available from January to June. From August to December our production schedules book fast and rushing orders through the production process is not possible.
- Rush orders are not subject to discounts and additional rush fees will apply. CONTACT US for more information.
- Minimum time needed to produce a group order of 5 or more garments is 2-3 weeks, and is limited to in-stock fabric choices, and existing designs featured on our webstore without modifications.
Upon receiving your order, our customer service staff may contact you to verify order information and delivery date. Please review your order confirmation and check it against your original order. For assistance with any questions or special needs please contact us at 1-888-454-6387 or email@example.com.
SHIPPING OR PICKUP
The Line Up is proud of its reputation for on-time delivery. All orders are shipped via Federal Express from our Eden Prairie, Minnesota facilities. Shipping costs vary depending on your location and preferred delivery method, and will be assessed at the time you place your order. Please note that all FedEx shipments require a signature to be delivered.
FedEx Ground Shipping Map:
Please note that these timeframes are a ground shipping estimate and is not guaranteed.
Local Order Pick-Up
Customers near the Minneapolis - St.. Paul metro area may choose to pick up their order at our Eden Prairie, Minnesota facilities. Simply choose MSP/ST PAUL - Pick Up for your shipping method at checkout when placing your order online. This option is free, and you will be notified when your order is available.
When your order is shipped, you will receive an e-mail confirmation with your tracking number. If you have any questions regarding your order, please contact us at 1-888-454-6387 or firstname.lastname@example.org.
RETURN AND EXCHANGE POLICY
Please keep in mind that all products at The Line Up are custom made-to-order, just for you, and thus final sale. Because of this, we are unable to accept returns.
Contact us if you aren’t totally satisfied – we’re happy to help! We stand behind our products and take pride in offering quality merchandise. If you have any problems with defective merchandise, contact us immediately. We will work with you to repair or replace your garment.
If you are unhappy with the fit or size of your garment, we do offer size exchanges for a small fee. Exchange fees are as follows:
- Garments under $100.00 = $20.00 fee per item, plus shipping fees
- Garments over $100.00 = $50.00 fee per item, plus shipping fees
Size exchanges must be requested within 30 days after your product has been delivered.
Please call us at 1-888-454-6387 or email email@example.com. with your size exchange request. Our Customer Service team will work with you to address your concerns!
Size exchanges apply to web orders only. For custom designs ordered through an Account Manager, please contact your Account Manager directly to address any concerns.
Orders that are placed online are processed immediately and cannot be cancelled. Please order carefully and contact us if you have any questions or need help during the ordering process. We want to make sure your order goes smoothly!
Tips to avoid exchanges:
- ORDER SWATCHES
- GET A FREE ILLUSTRATION
- TAKE YOUR MEASUREMENTS
- ORDER A SAMPLE GARMENT
- CONTACT US
Colors on your computer screen may differ to how they appear in person. Because of this, we advise ordering swatches to ensure you are completely happy with your color and fabric choices!
We know that it’s hard to visualize your colors and design before ordering, so we offer FREE illustration services . We recommend using this service if you are ordering for a group of 5 or more.
Sizing is always hard when you are ordering online, but we have great resources to help you! We recommend taking measurements, then comparing those measurements to our sizing chart. You can view our sizing chart, how-to measure videos, and additional tips on our Sizing Info page.
If you are for sure wanting to order a garment for your team, order just one garment to see the final product before placing your team order.
If you are unsure about colors, fabrics, sizing, chat us online or give us a call at 1-888-454-6387! We’re here to help you find a look you love! Our office hours are Monday – Friday from 8:00a – 5:00p CST. If you need assistance over the weekend, fill out a Contact Us form and we will get back to you during our regular business hours.