Lead times, Shipping, & Return Policy
CURRENT DELIVERY TIMEFRAMES
Everything is made-to-order
The Line Up does not carry any items in stock, and all garments are custom made once you place your order according to your style and fabric selection. For this reason, please know that:
- Orders cannot be changed or refunded once placed.
- Garments require production time, in addition to your shipment method of choice.
- Production time fluctuates depending on the time of year and is updated weekly.
Order carefully. If you have questions or need assistance with making decisions before ordering, please get in touch! We are always happy to help and want to make sure you love your costume!
Production Lead Times for Online Orders:
- Solo Orders (1-4 garments): 8-12 weeks production time + 1-7 business days for your selected shipping method from the date you place your order.
- Group orders (5 or more garments in the same style and colors): 8-10 weeks production time + 1-7 business days for your selected shipping method from the date you place your order.
- Combination Group and Solo Orders (5 or more garments in the same style and colors, plus various other individual garments in one order): 8-12 weeks production time + 1-7 business days for your selected shipping method, from the date you place your order. *We encourage you to place your group costumes orders (5 or more of same garment) on a separate transaction from your solo costume orders. Contact us if you need assistance!
Lead times are updated weekly and can fluctuate depending on the time of year. Expect longer lead times in August through January. Please plan ahead and contact us early if you need garments delivered during this time frame!
Production Lead Times for Custom Orders:
The above delivery timeframes are for online orders; if you are customizing or changing a design through an account manager, plan for 14-20 weeks from design phase to production. Custom orders apply to groups of 5 or more. Contact us if you have a deadline and we’ll work with you to find a solution!
COVID 19 RESTRICTIONS & LONGER LEAD TIMES:
Please note: All delivery timeframes are subject to COVID restrictions.
*Update on 10/21/2021* Currently, our production lead time are longer than usual. We apologize for the inconvenience and appreciate your patience!
You’re probably wondering: why is it taking so long? It’s a combination of several COVID-related residual effects: production labor shortages, material and supply chain delays, backorders and international shipping constraints. Additionally, there's unprecedented demand after many teams paused in 2020.
On-time delivery has always been a top priority for us, and our worst nightmare is to over promise and under deliver. For now, we are being conservative on lead times, working hard to meet your expectations, and will keep you informed as things change. We’re reevaluating production lead times weekly.
Please reach out to us if you have concerns! We’re here to help and want to work together to meet your deadlines!
Solo Orders (1-4 garments) - *CURRENTLY NOT AVAILABLE*
*As of 10/21/2021, we are no longer accepting rush requests on any solo orders (4 or less garments).
Group Orders (5 or more garments) *CURRENTLY NOT AVAILABLE*
*As of 11/17/2021, we are no longer accepting rush requests for orders with ship dates through the end of January 2022. Our production schedule is fully booked through January 2022. *
CONTACT US if you have a deadline and we’ll do our best to accommodate you! We’d love to help address your needs and expedite your order when possible.
To determine if a rush order is a feasible option for you, please note the following:
- Additional rush fees will apply.
- Generally, rush orders are only available from January to June. From August to January our production schedules book fast and rushing orders through production is not always possible.
- Rush orders are not subject to promotional or group discounts.
- The minimum time needed to produce a group order of 5 or more garments is 2-3 weeks.
- Fabrics are limited to in-stock choices, and fabrics/supplies may be subject to COVID-19 restrictions.
- Garment style must be an existing design featured on our webstore without modifications.
ORDER & SHIP DATE CONFIRMATION
Within 1-2 business days of placing your order, you will receive and email confirmation with your scheduled ship date. For assistance with any questions or special needs after ordering, please contact us.
SHIPPING OR PICKUP
The Line Up is proud of its reputation for on-time delivery. All orders are shipped via UPS from our Eden Prairie, Minnesota facilities. Shipping costs vary depending on your location and preferred delivery method and will be assessed in the cart, at the time you place your order. Please note that all UPS shipments require a signature to be delivered.
UPS Ground Shipping Map:
Please note: The ground shipping timeframes shown below are estimates and are not guaranteed.
For more guaranteed delivery timeframes, please select 3-day, 2-day, or Next day shipping.
Local Order Pick-Up
Free order pick-up is available for customers near the Minneapolis / St. Paul metro area. Choose “In-Store Pick Up” on the “Customer” page at checkout when placing your order online.
When your order is shipped or ready for pick up, you will receive an e-mail confirmation with tracking information. If you have any questions regarding your order, please contact us.
RETURN AND EXCHANGE POLICY
All orders are final sale
Please keep in mind that all products at The Line Up are custom-made-to-order, just for you, and thus final sale. Because of this, we are unable to accept returns.
Contact us if you aren’t totally satisfied – we’re happy to help! We stand behind our products and take pride in offering quality merchandise. If you have any problems with defective merchandise, contact us immediately. We will work with you to repair or replace your garment.
If you are unhappy with the fit or size of your garment, we do offer size exchanges for a small fee. Exchange fees are as follows:
- Garments under $100.00 = $20.00 fee per item, plus shipping fees
- Garments over $100.00 = $50.00 fee per item, plus shipping fees
Size exchanges must be requested within 30 days after your product has been delivered.
Please call us at 1-888-454-6387 or email email@example.com with your size exchange request. Our Customer Service team will work with you to address your concerns! Size exchanges apply to web orders only. For custom designs ordered through an Account Manager, please contact your Account Manager directly to address any concerns.
Orders that are placed online are processed immediately and cannot be cancelled. Please order carefully and contact us if you have any questions or need help during the ordering process. We want to make sure your order goes smoothly!
Need help ordering? We’re happy to answer your questions and help you through the ordering process! CONTACT US to get in touch! We take pride in learning about you and offering services that will accommodate your needs. If you desire a custom look or would like to change something about a design offered in our catalog or online, please call us with your request! .
Nervous about placing a custom order? Here are a few resources to help with a successful order:
- ORDER SWATCHES
- GET A FREE ILLUSTRATION
- TAKE YOUR MEASUREMENTS
- ORDER A SAMPLE GARMENT
- GET IN TOUCH
Colors on your computer screen may differ to how they appear in person. Because of this, we advise you to order swatches to ensure you are completely happy with your color and fabric choices!
We know that it’s hard to visualize your colors and design before ordering, so we offer FREE illustration services . We recommend using this service if you are ordering for a group of 5 or more.
Sizing is always hard when you are ordering online, but we have great resources to help you! We recommend taking measurements, then comparing those measurements to our sizing chart. You can view our sizing chart, how-to measure videos, and additional tips on our sizing page.
If you are for sure wanting to order a garment for your team, order just one garment to see the final product before placing your team order.
If you are unsure about colors, fabrics, sizing, contact us via email, phone, or live chat! We’re here to answer your questions, assist you through the ordering process, and help you find a look you love!