FAQs

We’re committed to the health and safety of our customers and employees. Read more about our plan here.

Our turnaround time varies depending on the time of year and number of garments in your order. Visit our Shipping & Exchange page for more information.

For group orders of 5 or more, we accommodate rush orders (with an additional fee) on a request basis. Contact us with your timeline and we'll see what's possible! During certain times of the year, we do have the option for solo rush orders: For solo online orders of 1-4 garments, rush production and shipping is available at checkout in the shipping section for an additional fee. Visit our Shipping & Exchange page for more information about order timeframes.

Standard Sizes

The Line Up proudly offers child, adult and extended size options for many of our styles! For complete instructions on sizing and how to measure, refer to our sizing and measurements page

Custom Sizes

We know there are times when standard sizing does not work for everyone. No worries! 100% of our products are made in-house. We will create special patterns for groups of 5 or more. Examples of our custom patterning and sizing solutions include:

• Making a torso girth adjustment
• Shortening or lengthening pants, skirts and more!
• Custom men's/boys sizes are also available

Patterning fees are additional and charges vary depending on the adjustments and complexity of the pattern. Contact us to get started!

Need help visualizing color combinations or deciding what to do? We offer up to 3 free digital designs for groups of 5 or more, or 1 free illustration for solo orders! Contact us via our Illustration Services Page.

Do you like a garment online but you are not sure if it's right for your team? For orders of 5 or more, we will mail a sample garment to you. Samples are $20-$40 and include shipping both ways. Keep the sample for up to one week and try it on your team.  Contact us to get started!

For group orders of 5 or more, a prototype is necessary:

• If you plan to modify a current webstore style
• Create your own design from scratch

Once the design is confirmed by you, a sample garment (prototype) is created to ensure you love everything about your new look. It is your tool for checking fit, design and overall performance of the garment before your entire order is created.

• Learn more about modifying an existing design:  Modification Services
• Learn more about creating a design from scratch:  Design Services

Personalizing a garment with a custom logo, lettering and/or embellishment is the perfect way to distinguish your team. Some things to keep in mind if you are looking for this service:

• These sales are final and cannot be returned for a size exchange
• If you are working with a licensed team logo, the school or official organization will need to provide us with a letter of permission to apply your licensed brand to the garment. Any license fees that apply will be added to the cost of the garments.

Visit our  Logos & Lettering Page page for more information or  Contact us to get started!

We offer a huge variety of colors and fabrics to inspire your creativity! Visit our fabrics page!  If you plan to reorder a design, dye lots will vary and we cannot guarantee an exact color match. Please note the following:

• Fabric colors shown on our website and in our catalogs are representational only. Colors may vary from monitor to monitor.
• For a more accurate representation, give us a call to request fabric swatches. We're happy to provide you with a physical sample of the fabric for group orders FREE OF CHARGE!

• Fabric swatches can be purchased through our website: Fabric Swatch Samples
• Or if you are ordering for a group of 5 or more, we'd be happy to provide you with complimentary swatches. Please  Contact us to get started!

For custom designs for groups of 5 or more, please visit our services page or  Contact us at 1-888-454-6387.

Everything you see on our website is made-to-order. Therefore, you can always customize your colors to create your own unique look. We do not do original custom designs or patterns for orders for 4 or less.

To learn more about special prices for studios, please contact us at 1-888-454-6387.

Making several garments at a time is the best way to save! Our best discount is 20% for groups of 5 or more, ordered on our website. We also offer discounts for the following:

• Custom, made-to-order services with discounts depending on timeframe, quantities, and design. This information will be provided to you when the garment is priced during the design and pricing phase of the ordering process.
• Early Bird Discounts from March to May. This makes for HUGE savings for teams that are able to plan ahead, pay early and take delivery.

Caring for your garment is very important to ensure it lasts. How you wash it depends on what fabrics were used and what type of embellishment was applied. See our garment care resources page for more information. When in doubt about what to do, call us! We are eager to help.

You have enough to worry about, let us do the dirty work! Visit our garment care resources page to learn more about our laundry services.

We are always looking for fresh faces and amazing talent. Simply  Contact us let us know you are interested in modeling and attach a photo.