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FAQs

Step 1

WHAT IS YOUR TURNAROUND TIME?

Our turnaround time varies depending on the time of year and number of garments in your order. Visit our Lead time, Shipping, & Exchange page for the most up to date information.
Step 2

WHAT IS THE MINIMUM NUMBER OF GARMENTS I CAN ORDER?

The minimum quantity for all orders is 5 or more garments in the same style and fabric color. As of August 1st, 2022, the general public will no longer be able to purchase 1-4 garments on www.thelineup.com, except for those with an approved Studio Business Account or those reordering garments to match a past order. More information>

Step 3

CAN I ORDER LESS THAN 5 FOR MEN OR BOYS APPAREL TO MATCH THE REST OF MY GROUP?

Yes, there are no minimum order requirements for Mens & Boys apparel to coordinate with rest of your group order. More information>

Step 4

DO YOU DO RUSH ORDERS?

Rush orders are available, but are subject to approval and additional fees may apply. Visit our Lead Time, Shipping, & Exchange page for more information on if you qualify for a rush order!

Step 5

WHAT SIZE RANGES DO YOU OFFER?

Standard Sizes

The Line Up proudly offers child, adult and extended size options for many of our styles! For complete instructions on sizing and how to measure, refer to our sizing and measurements page

Custom Sizes

We know there are times when standard sizing does not work for everyone. No worries! 100% of our products are made in-house. We will create special patterns for groups of 5 or more. Examples of our custom patterning and sizing solutions include:

  • Making a torso girth adjustment
  • Shortening or lengthening pants, skirts and more!
  • Custom men's/boys sizes are also available
Patterning fees are additional and charges vary depending on the adjustments and complexity of the pattern. Contact us to get started!

Step 6

CAN I GET A SAMPLE GARMENT OF AN ONLINE STYLE?

Do you like a garment online but you are not sure if it's right for your team? For orders of 5 or more, we will mail a sample garment to you. Sample fees are $20-$40 and include shipping both ways. Keep the sample for up to one week and try it on your team. Contact us to get started!
Step 7

WHAT IS A PROTOTYPE?

A prototype is a sample garment of your custom order that's created to ensure you love everything about your new look!

For group orders of 5 or more, a prototype is necessary:

  • If you plan to modify a current webstore style
  • Create your own design from scratch

A prototype is your tool for checking fit, design, and overall performance of the garment before your entire order is created. Learn more on our Prototype page.

Step 8

HOW CAN I ADD MY LOGO, LETTERING OR OTHER EMBELLISHMENT?

Personalizing a garment with a custom logo, lettering and/or embellishment is the perfect way to distinguish your team. Some things to keep in mind if you are looking for this service:

  • These sales are final and cannot be returned for a size exchange
  • If you are working with a licensed team logo, the school or official organization will need to provide us with a letter of permission to apply your licensed brand to the garment. Any license fees that apply will be added to the cost of the garments.

Visit our  Logos & Lettering Page page for more information or  Contact us to get started!

Step 9

WHAT FABRICS DO YOU OFFER?

We offer a huge variety of colors and fabrics to inspire your creativity! Visit our fabrics page! Please note the following:

  • Fabric colors shown on our website and in our catalogs are representational only. Colors may vary from monitor to monitor.
  • For a more accurate representation, order fabric swatches.
Step 10

CAN I ORDER FABRIC SWATCHES PRIOR TO ORDERING?

Yes, we have swatches available for purchase on our website, here..

Step 11

HOW DO I ORDER A CUSTOM DESIGN FOR A GROUP?

Contact us to get started with a free illustration! We offer custom designs for groups of 5 or more. An account manager will walk you through the process, and you can also learn more about customization on our services page.

Step 12

CAN I ORDER A CUSTOM DESIGN FOR A SOLO OR INDIVIDUAL?

Unfortunately unless you have a Studio Business Account, we do not offer further modifications or pattern changes for orders of 4 or less garments. Custom costumes require a minimum of 5 garments.

If you do have a Studio Business Account, all our online styles are customizable with your colors and made-to-order base on your selections with no minimum requirement. We also offer extended or special sizing options for online styles, like long or short torsos or inseams.

Step 13

HOW DO I SET UP A STUDIO OR WHOLESALE ACCOUNT?

The Line Up offers confidential pricing and online accounts for studio business owners, teachers, and choreographers. To apply for a free account or learn more, visit our Studio Business Account page.

Step 14

WHAT KIND OF DISCOUNTS DO YOU OFFER?

We offer several discount opportunities:

Volume discounts for online orders: Teams save 20%, every day! Order 5 or more garments of the same style and fabric colors to get 20% off your order. No coupon code is needed!

Volume discounts for custom orders: For custom orders designed from scratch, teams save an additional 5-20% depending on the quantity ordered and the complexity of the design.

Early Bird Discounts: From January to May, we offer seasonal discounting for those looking to plan ahead and save. Contact us to learn more!

Studio Business Accounts: The Line Up offers confidential pricing and online accounts for studio business owners, teachers, and choreographers. To apply for a free account or learn more, visit our Studio Business Account page.

Step 15

HOW DO I WASH OR CARE FOR MY COSTUME?

Caring for your garment is very important to ensure it lasts. How you wash it depends on what fabrics were used and what type of embellishment was applied. See our garment care resources page for more information. When in doubt about what to do, call us! We are eager to help.
Step 16

CAN YOU WASH MY COSTUME FOR ME?

You have enough to worry about, let us do the dirty work! Visit our garment care resources page to learn more about our laundry services.

Step 17

HOW CAN I BECOME A MODEL FOR THE LINE UP?

We are always looking for fresh faces and amazing talent. Visit our  Model Application page to learn more and apply to be a model.
Step 18

DO YOU ACCEPT RETURNS?

All garments are made-to-order and based on your style and fabric selections. Once your order is placed it cannot be changed or refunded. We are happy to assist you prior to placing your order- just give us a call.

Step 19

CAN I SEE MY GARMENT WITH THE COLORS I HAVE SELECTED?

You won’t see your selected colors on the web page but we can provide an illustration in your selected colors. We offer 1 free illustration for solo orders, and up to 3 free digital designs for groups of 5 or more. Contact us via our Illustration Services Page .

Step 20

HOW QUICKLY WILL I RECEIVE MY ILLUSTRATION AFTER FILLING OUT AN ILLUSTRATION REQUEST?

You can expect to receive your illustration in 2-3 business days.
Step 21

WILL CHANGING THE COLORS OF THE GARMENT INCREASE THE PRODUCTION TIME?

No, since all of our garments are made-to-order, selecting your own colors will not increase the production time.

Step 22

HOW DO I KNOW WHAT SIZE TO ORDER?

Be sure to take the dancer’s measurements and use our sizing chart to determine what size will be best. Our garments are meant to be form-fitting and our sizes tend to run smaller that streetwear. Review the sizing tips on our website. Feel free to contact us at 952-829-7819 if you have questions about sizing prior to placing your order.

Step 23

WHAT STYLES DO YOU KEEP IN STOCK?

All of our garments are made-to -order so we do not have any stock inventory.

Step 24

DO YOU OFFER REORDERS, HOW LONG DO THEY TAKE?

We keep patterns on file for all orders, which makes reordering possible for years to come. Visit our reorders page for more information. The process can take 10-12 weeks, so be sure to plan ahead.