FAQs

The minimum quantity for all orders is 10 or more garments in the same style and fabric color, except for the following: those with an approved Studio Business Account, Reorders to match a past order, or Men & Boys Apparel when coordinating with a group order. Please see Order Minimums & Group Discounts page for more information. 

All of our garments are made-to-order, so we don't carry any stock inventory. However, we do have one product line, Fast Track Jackets, which are stocked and ship in 2-4 weeks once customized with your lettering, accents, or custom logo.

Yes! High Schools, Colleges, and Non-Profit Organizations can request a quote and pay with a purchase order for group orders of 10 or more in the same color and fabric. 

For online orders: See the Purchase Order Account page for more information and to apply!
 
For custom orders: Contact us directly - your dedicated account manager will walk you through the process. 

Please email orders@thelineup.com and we are happy to send you a W9 form. 

We offer child, adult, extended, and custom sizing. Please see our Sizing Info page for more details.  

Find information on how to measure your team on our Sizing Info page. Please note our garments are form-fitting and tend to run smaller than streetwear. Contact us with any sizing questions before ordering – we're always happy to help!  

Yes, we offer size exchanges for online styles only. Please see our Return and Exchange Policy on the Lead Times, Shipping, & Return Policy page for more information. 

Yes! However, please keep in mind that not every design can be adapted for children's sizing, so our experienced design team will need to review and approve each request. We offer child patterning services for group orders of 10 or more garments in the same style and fabric colors. Please note that orders requiring a child sizing patterning request will need additional production time. Contact us to get started!

Yes! For orders of 10 or more, we'll mail a sample garment for $20-$40 (includes shipping both ways). Keep the sample for up to one week to try on your team. Contact us to get started! 

A prototype is a sample garment of your custom order, created to ensure you love your new look. A prototype is required for all custom group orders of 10 or more when: 

• Modifying a current online style 
• Creating your own design from scratch 

A prototype is a great way to check fit, design, and overall performance before your entire order is created. Depending on complexity, your design may require additional prototypes. Please see our Prototypes page for more information. 

Contact us to get started! We offer free design services for custom group orders of 10 or more. An account manager will walk you through the process.

Custom costumes require a minimum of 10 garments. However, if you are approved for a Studio Business Account, you can purchase personalized online styles of less than 10 garments. Please keep in mind, there are no group discounts for orders of 1-9 garments.

Personalizing garments is perfect for distinguishing your team. Keep in mind:

• These sales are final and cannot be returned for size exchanges 
• Licensed team logos require a letter of permission from the school/organization 
• Any license fees will be added to the garment cost 

Visit our Logos & Lettering Page or Contact us to get started! 

We offer a huge variety of colors and fabrics! Visit our Fabrics page for options. Note that fabric colors shown online are representational only and may vary between monitors. 

Yes, we offer up to 6 free fabric swatch samples – only pay for shipping! This is the best way to see your colors in real life and is highly recommended. Visit our Fabrics page to learn more.

Yes, we offer a variety of skin tone variations and are happy to extend our group pricing of 10 or more garments in the same style and fabric colors. Explore our Fabrics page to view available nude color options and contact us to get started!

Turnaround time varies by season and order size. Check individual product pages for current ship date ranges, visit our Lead Times, Shipping, & Return Policy page for general information, or contact us if you have additional questions. 

Rush orders are available, but subject to approval, and additional fees may apply. Visit our Lead Times, Shipping, & Return Policy page for more details. Contact us by phone or live chat to request a rush order.

No, since all garments are made-to-order, selecting your own colors will not increase production time. 

Yes, we offer international shipping! However, if you're outside the United States, please contact us to place your order through an Account Manager. International shipping includes surcharges for duties, taxes, and fees, with additional transit time and no guaranteed delivery timelines. See more details on our Lead Times, Shipping, & Return Policy page.  

Yes! We keep patterns on file for all orders, making reorders possible for years to come. Visit our Reorders page for more information. 

Teams save, every day! Group orders of 10 or more garments in the same style and fabric colors qualify for our standard group discounts: 

• Online orders: 20% off for 10+ garments in same style and fabric color (automatic discount will be applied) 
• Custom orders: 10-20% off depending on quantity and design complexity 
• For advance planning, we offer Preseason Sale discounts January through May and Early Bird Skate Sale discounts for skate teams April through June.  
• Studio Business Accounts receive confidential pricing for qualified professionals.  
  

We offer confidential pricing and online accounts for studio business owners, teachers, and choreographers. Visit our Studio Business Account page for more details and application instructions. 

Care depends on fabrics used and embellishments applied. See our Garment Care & Services page for detailed information. If in doubt, contact us! 

Yes! Visit our Laundry Services page to learn more and get a quote. 

All garments are made-to-order based on your selections. Once your order is placed, it cannot be changed or refunded. Please see our Lead Times, Shipping, & Return Policy page for more details. We're happy to assist you before you place your order! 

We're always looking for fresh faces and amazing talent within the Minneapolis-St. Paul metro area. Visit our Model Application page to learn more and apply.