When you contact us, we will send you a ‘Design Kit’ with more information regarding the design and ordering process.
Step 2 - Getting to Know You
We are eager to learn more about you and what you are looking for in terms of color, style, function, etc. This is essential to providing you the best product and service. We will:
*It is essential that we have pictures, drawings, color ideas or other examples of what you have in mind before starting the design process.
Step 3 - Scheduling
The process by which your garments are created requires planning. We will send you a planning schedule based on your desired delivery date and level of service your costume requires.
This allows all of us to plan accordingly.
Adhering to this schedule ensures on-time delivery of your product.
This is the most exciting, yet most challenging process.
As previously indicated, we need pictures, drawings, color ideas and/or examples of what you are looking for.
Once we receive these ideas, our design staff begins identifying styles that reflect your ideas and needs.
Designs are illustrated digitally and sent for your feedback and approval. Please refer to Digital Design Services for more information regarding this service.
Fabric swatches are sent to you and fabric choices are identified.
All of the above information will be sent to you in an ‘Order Kit’
Step 5 - Pricing, Billing and Payment, Time to Take Measurements
Pricing is confirmed when the design and fabric are selected.For more information regarding our pricing structure, refer to Pricing Payment and Terms
You will receive an invoice via mail and e-mail.
Your order is placed and delivery date is secured when we receive the following:
Once your 50% deposit is received, the fabric for your garments is ordered. It generally takes 2-4 weeks for all the materials and supplies to be delivered.
Step 7 - Receiving a Sample or Prototype
For Classic and Classic Enhanced Services, you have the option of receiving a sample garment before your order goes to production. It may or may not be in the actual fabrics you have chosen.
For designs involving Premiere Services, our product development staff will create a pattern, make a prototype and send you the Prototype Approval Kit to be returned to us. Please refer to The Prototype Processes for more information.
Step 8 - Pattern Adjustment/Final Billing and Payment
When the prototype is returned, final pattern changes will be made based on your feedback and the sizes needed.The prototype must be returned before we are able to correctly adjust the pattern.
Your bill is adjusted based on design changes and any customized fitting. The updated invoice will be mailed and/or e-mailed to you. Final payment must be received prior to shipping your final product.
Step 9 - Production Begins
Your garments proceed through a process of cutting, sewing, embellishing and packing. All of the garments are made at one time. Design changes and additions/subtractions to the quantity must be completed in Step 8. Changes made in the production process will result in delays and additional costs.
Step 10 - Delivery of your Product
Your product is available for pickup or shipment when the final payment is received.
For local customers, you have the option of picking up your order. Please refer to Location and Directions.
In most cases, all other orders will be shipped via FedEx. Packages are sent requiring signature verification unless requested otherwise.
Please expect a follow-up call from us; we are eager to know if you are satisfied with your garments. Your feedback is the most valuable resource for improving our product and service.
For more information on The Line Up services or to place an order, call toll free 1-888-4 LINE UP (1-888-454-6387). Minneapolis and St. Paul area call 952-829-7819.
